Terms and Conditions of Sale

Last update: [insert date]

1. General Information

The website [www.yoursite.com] is managed by [Company Name], headquartered at [address], VAT ID [xxxx]. Contact: [email] / [phone].

2. Scope

These General Terms and Conditions govern the sale of goods through the e-commerce platform to both consumers and professionals.

3. Purchase Procedure

• Products are described in their respective product sheets
• Prices are in Euro, including VAT (unless otherwise specified)
• The contract is concluded upon receipt of the order confirmation email

4. Payment Methods

We accept: bank transfer, credit/debit card, PayPal. See details in Payment Methods.

5. Shipping and Delivery

Shipping times and costs are indicated in Shipping. The customer is responsible for the accuracy of the delivery address.

6. Right of Withdrawal

• The customer has the right to withdraw within 14 days
• Request via email to [email]
• Products must be returned intact and in original packaging
• Refund issued within 14 days of receiving the returned goods
• Exceptions: no returns for personalized or perishable products

7. Complaints and Warranty

Legal warranty of 24 months (for consumers). Report any defects within 2 months. Email [email].

8. Data Protection

Data is processed in accordance with the GDPR (EU Regulation 679/2016). See our Privacy Policy.

9. Applicable Law and Jurisdiction

The contract is governed by Italian law. Jurisdiction: the consumer’s domicile or the company’s registered office for business clients.

10. Changes

We reserve the right to modify these Terms at any time. Changes become effective upon publication on the website.